Services

Practical consulting across the full risk operation

Engagements are scoped to your stage — from standing up a first risk function to rebuilding one that has outgrown its processes.

Risk Strategy

A defensible position on how much risk the business will carry, and where.

  • Risk appetite expressed as numeric thresholds per product and segment
  • Exposure mapping across onboarding, transactions, payouts, and disputes
  • Control sequencing from cheapest signal to most expensive intervention
  • Roadmap tied to loss data rather than vendor capability

Risk Operations

Day-to-day operations that stay accurate as volume and headcount grow.

  • Queue and workflow design by decision type
  • Escalation paths with named owners and thresholds
  • Quality assurance sampling and decision rubrics
  • Capacity modelling and shift coverage for 24/7 operations

Team Development

Analysts who make consistent decisions and stay longer than eighteen months.

  • Hiring profiles and structured interview scorecards
  • Onboarding programmes with competency checkpoints
  • Training standards, calibration sessions, and coaching cadence
  • Career progression from analyst to lead to manager

Procedures & SOPs

Documentation people actually use under pressure — and auditors accept.

  • Decision-first SOP templates with worked examples
  • Versioning, ownership, and review cadence
  • Investigation and case-handling standards
  • Regulatory and audit-ready operational evidence

Friction Optimization

Protection that lands on abusers rather than on good customers.

  • Friction audit across every customer touchpoint
  • False positive analysis and recovery-rate measurement
  • Step-up challenge design instead of hard blocks
  • Conversion impact modelling for each proposed control

Reporting & Analytics

Reporting that surfaces trade-offs instead of hiding them.

  • Executive risk pack design and cadence
  • Metric definitions that pair efficiency with customer impact
  • Cohort, corridor, and channel-level loss attribution
  • Alerting thresholds and anomaly review routines

How engagements run

A four-stage approach

01

Discovery

A structured review of your controls, loss data, team structure, and customer journey.

02

Assessment

Findings prioritised by impact and effort, with the trade-offs made explicit.

03

Implementation

Hands-on work with your team to build the workflows, documents, and reporting.

04

Embedding

Training, quality loops, and ownership handover so the change survives after we leave.

Not sure which engagement fits? Start with a conversation.

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